ServiceNow is looking to solve business and technical problems for its customers by providing expert technical consulting services for its Finance & Supply Chain (Source-to-Pay) and Contracting Operations Solutions
Requirements
- At least 3+ years of configuring/developing ServiceNow or equivalent solutions
- At least 5+ years of configuration/development experience for complex, highly-capable, Finance, Supply Chain, Source-to-Pay, Legal and/or Contracting technologies – inclusive of integrations and portals
- Experience with ServiceNow Finance & Supply Chain Solutions, including Supplier Lifecycle Operations (SLP), Sourcing & Procurement Operations (SPO) and/or Accounts Payable Operations (APO) required
- ServiceNow certifications such as a current ServiceNow Certified System Administrator (CSA) certification and ServiceNow Certified Application Developer (CAD) required
- Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
- Strong understanding with leading Finance, Supply Chain, Source-to-Pay, Legal and/or Contracting related systems and tools such as SAP ECC, SAP S/4HANA, SAP Ariba, Coupa, Ivalua, Oracle Procurement Cloud, etc.
Responsibilities
- Serve as the technical expert in optimizing and leveraging ServiceNow best practices with a strong focus on configuration versus customization
- Support the engagements efforts such as specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
- Lead customer design workshops focused on ServiceNow Platform and Solution technology
- Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
- Draft more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
- Develop required integration components (SSO, LDAP, etc.) with multiple systems
- Develop required portal components
Other
- Must be a U.S. Citizen, with ability to obtain and maintain a U.S. Public Trust security clearance
- Up to 50% travel annually, driven by customer needs and internal meetings
- Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
- Proven team player and team builder
- Demonstrated ability to influence and consult (providing options with pros, cons and risks), while providing thought leadership to customer Finance, Supply Chain, Source-to-Pay, Legal and/or Contracting department sponsors/stakeholders in solving business process and/or technical problems
