ServiceNow is looking for a Technical Consultant to serve as a functional and technical expert on their Expert Services Team, focusing on customer engagement and configuring ServiceNow Core Business Transformation Products (HRSD, WSD, LSD) to accelerate and drive customer business outcomes.
Requirements
- At least 3+ years of configuring/developing ServiceNow or equivalent solutions exampled below · Must hold ServiceNow certifications such as a current ServiceNow Certified System Administrator (CSA) certification, HR Professional Suite Certification, and preferably Workplace Service Delivery Accreditation, Legal Service Delivery Acceditation, Certified Application Developer certification as well)
- At least 5+ years of configuration/development experience for complex, highly-capable, HR, Workplace/Facilities & Legal technologies – inclusive of integrations and portals
- Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
- Strong understanding with leading HR, IWMS (Integrated Workplace Management System), and/or Legal and related systems and tools such as Workday, Oracle / PeopleSoft, SAP SuccessFactors, UltiPro, Infor, IBM Maximo/TRIRIGA, Nuvolo, etc.
- Must be a U.S. Citizen, with ability to obtain and maintain a U.S. Public Trust security clearance
Responsibilities
- Serve as the technical expert in optimizing and leveraging ServiceNow best practices with a strong focus on configuration versus customization
- Support the engagements efforts such as specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders, for these specific solutions and domains
- Advise customers in their efforts to take advantage of the ServiceNow Solution’s standard capabilities in their efforts to improve their processes
- Lead customer design workshops focused on ServiceNow Platform and Solution technology
- Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
- Draft more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
- Develop required integration components (SSO, LDAP, etc.) with multiple systems
Other
- Demonstrated ability to influence and consult (providing options with pros, cons and risks), while providing thought leadership to customer HR, Workplace/Facilities and/or Legal sponsors/stakeholders in solving business process and/or technical problems
- Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
- Proven team player and team builder
- Up to 50% travel annually, driven by customer needs and internal meetings
