ServiceNow aims to transform how businesses operate by providing an intelligent cloud-based platform that connects people, systems, and processes. The Technical Consultant role is crucial in helping customers accelerate and drive business outcomes by leveraging ServiceNow's Core Business Transformation Products.
Requirements
- At least 3+ years of configuring/developing ServiceNow or equivalent solutions exampled below · Must hold ServiceNow certifications such as a current ServiceNow Certified System Administrator (CSA) certification, HR Professional Suite Certification, and preferably Workplace Service Delivery Accreditation, Legal Service Delivery Acceditation, Certified Application Developer certification as well)
- At least 5+ years of configuration/development experience for complex, highly-capable, HR, Workplace/Facilities & Legal technologies – inclusive of integrations and portals
- Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
- Strong understanding with leading HR, IWMS (Integrated Workplace Management System), and/or Legal and related systems and tools such as Workday, Oracle / PeopleSoft, SAP SuccessFactors, UltiPro, Infor, IBM Maximo/TRIRIGA, Nuvolo, etc.
- Develop required integration components (SSO, LDAP, etc.) with multiple systems
- Develop required portal components
- Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution
Responsibilities
- Serve as the technical expert in optimizing and leveraging ServiceNow best practices with a strong focus on configuration versus customization
- Support the engagements efforts such as specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders, for these specific solutions and domains
- Advise customers in their efforts to take advantage of the ServiceNow Solution’s standard capabilities in their efforts to improve their processes
- Lead customer design workshops focused on ServiceNow Platform and Solution technology
- Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
- Draft more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
- Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development
Other
- Must be a U.S. Citizen, with ability to obtain and maintain a U.S. Public Trust security clearance
- Demonstrated ability to influence and consult (providing options with pros, cons and risks), while providing thought leadership to customer HR, Workplace/Facilities and/or Legal sponsors/stakeholders in solving business process and/or technical problems
- Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
- Proven team player and team builder
- Up to 50% travel annually, driven by customer needs and internal meetings
