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Shipium is on a mission to solve the ‘Prime problem’ that modern retailers face today how to make fast, free, and on-time delivery promises a cornerstone of the customer’s shopping experience. We work with both fast-growing companies and well-known large retailers to cut costs, speed deliveries, and increase flexibility through great APIs, easy integrations into existing infrastructure, and powerful services optimizing the full retail supply chain. We’re building tech that connects previously fragmented systems and automates complex supply chain decisions to deliver speed and value across operations.

Requirements

• Experience with API integrations
• familiarity with systems like Postman, WMS, OMS, TMS, or multi-carrier shipping platforms
• Proficient in tools such as JIRA, Confluence, and project management systems
• Strong problem-solving skills and the ability to break down complex challenges into actionable steps
• Demonstrated technical expertise with the ability to train others

Responsibilities

• Configure our platform for customer needs
• oversee API integrations
• advise on technical best practices
• Partner with cross-functional teams (Engineering, Product, and Customer Success) to ensure a seamless hand-off and resolution of any issues
• Define and document tailored implementation processes, maintaining clear communication with all stakeholders
• Support junior team members by sharing knowledge, offering guidance, and participating in team development
• Demonstrated technical expertise with the ability to train others

Other

• Own end-to-end customer implementation, ensuring projects are delivered on time and exceed expectations.
• Conduct kick-off calls, technical deep dives, weekly status meetings, training sessions, and post-implementation hyper-care to guarantee customer success.
• Bachelor’s degree or 4+ years of experience in SaaS, software delivery, or supply chain/logistics technology implementation.
• Proven success in technical implementations and project management.
• Excellent communication skills, both written and verbal, with a professional, tactful approach.
• Strong teamwork and collaboration, with the ability to balance individual and group responsibilities.
• Adaptability to manage competing priorities and thrive in a dynamic environment.