Process trade corrections, analyze and correct entries for various product types, and resolve issues accurately and timely.
Requirements
- Understanding of Thomson, BETA, COLA, APL, and various other internal systems (Nice, DocX, eWorkflow).
- Trading activity expertise.
Responsibilities
- Analyze account activity, determine cause of error and take appropriate action to correct trading activity.
- Identify root cause of trade correction errors and provide solutions as appropriate.
- Conduct trend reporting and participate in problem solving sessions for continuous process improvements.
- Work with both internal and external business partners to research and resolve issues, troubleshoot and provide seamless service.
- Ensure processing of transactions follow industry rules/regulations and internal compliance procedures.
- Analyze and correct entries for various product types, including mutual funds, securities, cash, bonds, and managed accounts, through various internal processing systems.
Other
- Responsible for timely and accurate resolution of trade correction cases.
- Provide support to other team members as necessary.
- Previous operations, processing or customer service experience.
- Strong attention to detail, including demonstrated ability to meet accuracy standards in a high-volume processing situation.
- Ability to research and resolve problems.
- Demonstrated ability to manage multiple priorities in a fast-paced, results driven, transaction-based environment.
- Ability to effectively and professionally communicate with internal business partners and advisors.
