SimpliSafe is seeking to improve their ecommerce store by understanding the needs and behaviors of their online shoppers.
Requirements
- Deep experience in design research, with broad exposure to a variety of qualitative research methodologies
- Expertise with Qualtrics, UserTesting.com, UserInterviews.com, DScout, Wevo, Fullstory or similar tools
- Experience using AI tools to speed up analysis
- Comfortable navigating Figma and analytics dashboards
- Experience evaluating UX prototypes for usability
- Experience in an experimentation (A/B testing) focused environment
Responsibilities
- Plan, conduct, synthesize research, and share findings to inform ecommerce store improvements
- Field foundational research to deeply understand online shoppers and identify their needs during key phases in the shopping journey
- Partner with Product Designers to launch and evaluate usability studies for prototypes
- Weave together qualitative insights with quantitative data to explain consumer activity onsite
- Share knowledge and identify opportunities for new initiatives with researchers and analysts across other teams
- Foster design thinking and collaboration by planning, hosting and moderating brainstorming sessions based on consumer insights
Other
- Highly curious and ability to work independently, are self-motivated
- Proactively speak up to identify new areas for inquiry
- Desire to actively contribute to shape design team culture & vision
- Must have an online portfolio showcasing end-to-end research process
- 4+ years of consumer research experience (D2C Ecommerce a huge plus)
- Degree in a human behavior-related field
