Gartner's Global Sales Strategy & Operations (GSSO) team is looking to hire a Senior User Experience Researcher to establish and scale UX research practices for their Digital Experience team. The goal is to understand prospective clients and optimize their journey on Gartner.com, ultimately driving qualified lead generation and supporting ambitious growth targets.
Requirements
- 5+ years of user research experience, with a proven track record of independently establishing or scaling UX research in a digital, B2B, or sales-driven environment.
- Demonstrated success in translating research insights into business impact, particularly around lead generation, conversion optimization, or sales enablement.
- Deep proficiency in web analytics, user testing platforms, and survey tools.
Responsibilities
- Establish, lead, and scale UX research best practices for GSSO’s Digital Experience team, developing frameworks and processes to support future growth.
- Audit existing research, identify critical knowledge gaps, and set a vision for prospect-focused research that supports lead generation on Gartner.com.
- Design and execute a comprehensive research roadmap using a range of qualitative and quantitative methods tailored to a B2B sales environment.
- Build foundational prospect personas, journey maps, and conversion funnels, ensuring these are collaboratively developed and leveraged across teams.
- Synthesize research findings into actionable insights and recommendations, facilitating workshops and discussions that foster shared understanding and drive consensus on digital strategies.
- Serve as a thought leader and advocate for a data-driven, prospect-centric approach to digital experience optimization across GSSO.
- Communicate research impact and progress to stakeholders at all levels, demonstrating how insights drive sales pipeline growth and business outcomes.
Other
- Partner with cross-functional teams—including Sales Operations, Marketing, Analytics, Product, and Web Development—to identify research needs, align on priorities, and embed research insights into decision-making.
- Mentor and guide future researchers as the team expands, fostering a culture of collaboration and continuous learning.
- Strong collaboration skills, with experience building relationships and influencing cross-functional stakeholders and senior leaders.
- Excellent communication, facilitation, and storytelling skills.
- Bachelor’s or Master’s degree in a related field (e.g., HCI, Psychology, Market Research) or equivalent experience.
