Warner Bros. Discovery is looking to innovate and improve its enterprise service delivery through the exploration and integration of emerging features and modules within the ServiceNow platform.
Requirements
- Deep expertise in ServiceNow platform architecture, including data models, scripting, integrations, and module configuration.
- Proven experience designing and delivering prototypes, pilots, or POCs in a complex enterprise environment.
- Strong understanding of ServiceNow’s roadmap, including AI/ML, App Engine, Automation Engine, and emerging modules.
- Deep understanding of the core architecture of ServiceNow, including its data models, platform capabilities, and extensibility.
- ServiceNow Certified System Administrator and Certified Application Developer.
- Experience with Agile development, design thinking, and innovation frameworks.
- Familiarity with enterprise architecture methodologies (e.g., TOGAF).
Responsibilities
- Lead research into emerging ServiceNow features, modules, and platform capabilities to identify opportunities for innovation.
- Design and build prototypes and POCs to validate new ideas and assess the feasibility of emerging ServiceNow capabilities.
- Pilot new modules and features (e.g., AI/ML, App Engine Studio, Process Automation Designer) to evaluate their business impact.
- Provide architectural guidance on the use of ServiceNow’s core platform, including data models, scripting, integrations, and extensibility.
- Ensure that innovation efforts align with platform standards, governance, and scalability requirements.
- Collaborate with platform engineering and development teams to transition successful pilots into production-ready solutions.
- Document findings, lessons learned, and recommendations for broader adoption or refinement.
Other
- 7+ years of experience in enterprise architecture, platform engineering, or innovation roles, with a strong focus on ServiceNow.
- Excellent communication, analytical, and stakeholder engagement skills.
- Bachelor’s degree in Computer Science, Information Systems, or a related field or equivalent relevant work experience.
- Locally based candidates will be reviewed as a priority as relocation assistance is not offered for this position.
- MUST be able to work in the US for any employer without sponsorship now or in the future. This will include OPT.
