Alkami is looking to streamline customer operations and improve the customer experience by automating workflows, integrating data, and optimizing processes.
Requirements
- Strong expertise in data pipeline development (ETL/ELT) and workflow automation
- Proficiency in Python, SQL, and scripting languages for data processing and automation
- Hands-on experience with Workato, Google Apps Script, and API-driven automation
- Deep knowledge of Customer Operations tools like JIRA, SupportLogic, Gainsight, and Smartsheets
- Experience integrating and automating customer support and service workflows
- Strong understanding of RESTful APIs, webhooks, and enterprise integration patterns
- Experience with data visualization tools (Looker, Tableau, or Power BI) (Preferred)
Responsibilities
- Automate customer support, success, and service workflows to improve speed, accuracy, and responsiveness
- Build and maintain scalable ETL/ELT pipelines to ensure real-time access to critical customer data
- Implement self-service automation to enable customers and internal teams to quickly access information
- Connect data across JIRA, SupportLogic, Gainsight Community, Xyleme, and Smartsheet to provide a complete customer view
- Develop API-driven solutions to simplify integrations and ensure smooth data flow across systems
- Proactively monitor automation workflows to detect and fix issues before they impact customers
- Use GitLab for version control and CI/CD workflows to ensure stability and scalability in automation deployments
Other
- Customer-first mindset with a passion for removing friction and making it easier for customers to engage with Alkami
- Work with Customer Success, Support, and Operations teams to identify pain points and implement automation solutions
- Partner with Customer Operations leadership to align technology with customer engagement goals
- Translate business needs into practical, scalable automation and data solutions that make it easier to do business with Alkami
- Must be eligible to work in the US for full-time employment
- Unlimited paid time off, 401(k) with employer match
