PlayStation is looking to build a pre-alpha community from the ground up for a new multiplayer action game, focusing on fostering engagement and good sportsmanship through well-designed out-of-game systems and events.
Requirements
- Proven and demonstrable experience in developing and managing Discord communities, including:
- Demonstrable examples of implementing community guidelines and policies.
- Demonstrable experience coordinating events and activities that foster community interaction.
- Familiarity with social media platforms and their integration with Discord.
- Proficiency in using Discord bots and other moderation tools to enhance community management.
Responsibilities
- Design and implement a comprehensive community management strategy (i.e., player acquisition, Discord server/channel design, moderator runbooks, etc)
- Collaborate with project leaders to establish and enforce trust & safety protocols to ensure a kind environment for players (i.e., content moderation, code-of-conducts, governance for disruptive behavior, fraud, etc).
- Anticipate and represent the state of the community by establishing a dialogue with our players and driving discussions in ways that reflect our studio values of pro-sociality and kindness
- Define and monitor key performance indicators (KPIs) across community engagement channels, utilizing analytics to report on the impact of initiatives
- Define and direct how player support functions to provide exceptional service (i.e., implement support runbooks and tools, manage vendors, communication best practices)
Other
- Extensive experience (7+ years preferred) in roles encompassing community management, player support, and/or trust and safety within the games industry
- Excellent communication, presentation, and interpersonal skills with the ability to effectively convey complex information to players and developers
- Deep understanding of the live service game environment and the importance of community and fostering long-term player engagement and retention.
- temporary position through our staffing partner DZX with an anticipated duration of 12 months.
- Are you on a mission to create games that bond players together into deeply invested communities?
