ServiceNow's Digital Technology department is looking to redefine its IT approach with a focus on transformation, experience, AI-driven automation, innovation, and growth to deliver delightful, secure customer and employee experiences and accelerate ServiceNow's journey to become the defining enterprise software company of the 21st century.
Requirements
- Proficiency in SQL and Python, with practical experience using Snowflake for data processing and transformation
- Skilled in reporting and dashboard creation using Power BI
- Deep understanding of data governance principles and frameworks
- Demonstrated experience implementing and monitoring data quality programs at scale
Responsibilities
- Drive the data governance roadmap aligned with product, engineering, and business goals.
- Design and implement scalable frameworks to ensure data trust, security, and platform reusability.
- Establish and maintain data ownership models with engineering, analytics, and product teams.
- Implement automated data quality checks across pipelines in partnership with dev teams.
- Monitor and manage key data quality KPIs using commercial or in-house DQ tooling.
- Serve as product owner for data governance tooling and metadata platforms.
- Oversee automated metadata and lineage tracking across data tools (e.g., PBI, Snowflake).
Other
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- 8+ years of experience in data governance, data quality, or metadata management in a fast-paced tech or SaaS environment. Or a Masters degree in a related field with 6+ years of experience; or PhD with 3 years of experience
- Strong experience working cross-functionally across engineering, analytics, product, and legal teams.
- Strong initiative and ownership mindset, with the ability to drive progress independently and proactively
- Excellent written and verbal communication skills, with the ability to influence across a wide range of stakeholders
