ServiceNow is looking to solve the problem of data governance and quality to deliver delightful, secure customer and employee experiences and accelerate its journey to become the defining enterprise software company of the 21st century.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- Proficiency in SQL and Python, with practical experience using Snowflake for data processing and transformation
- Skilled in reporting and dashboard creation using Power BI
- Deep understanding of data governance principles and frameworks
- Familiarity with metadata tools and modern data platforms (e.g., dbt, Atlan, Monte Carlo, Collibra)
- Working knowledge of data privacy and compliance standards (e.g., GDPR, CCPA, SOC 2)
- Practical experience with data quality programs at scale
Responsibilities
- Drive the data governance roadmap aligned with product, engineering, and business goals.
- Design and implement scalable frameworks to ensure data trust, security, and platform reusability.
- Implement automated data quality checks across pipelines in partnership with dev teams.
- Monitor and manage key data quality KPIs using commercial or in-house DQ tooling.
- Collaborate with data engineers to manage schema validation, anomaly detection, and alerting.
- Oversee automated metadata and lineage tracking across data tools (e.g., PBI, Snowflake).
- Implement controls to ensure compliance with privacy/security regulations (e.g., GDPR, CCPA, SOC 2)
Other
- 8+ years of experience in data governance, data quality, or metadata management in a fast-paced tech or SaaS environment.
- Strong experience working cross-functionally across engineering, analytics, product, and legal teams.
- Strong initiative and ownership mindset, with the ability to drive progress independently and proactively
- Excellent written and verbal communication skills, with the ability to influence across a wide range of stakeholders
- Masters degree in a related field with 6+ years of experience; or PhD with 3 years of experience
