ServiceNow's Digital Technology department is looking to solve the problem of delivering delightful, secure customer and employee experiences by driving strategy and execution across governance frameworks, data quality programs, and metadata tooling.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- Proficiency in SQL and Python, with practical experience using Snowflake for data processing and transformation
- Skilled in reporting and dashboard creation using Power BI
- Deep understanding of data governance principles and frameworks
- Familiarity with metadata tools and modern data platforms (e.g., dbt, Atlan, Monte Carlo, Collibra)
- Working knowledge of data privacy and compliance standards (e.g., GDPR, CCPA, SOC 2)
- Strong experience working cross-functionally across engineering, analytics, product, and legal teams
Responsibilities
- Drive the data governance roadmap aligned with product, engineering, and business goals.
- Design and implement scalable frameworks to ensure data trust, security, and platform reusability.
- Implement automated data quality checks across pipelines in partnership with dev teams.
- Monitor and manage key data quality KPIs using commercial or in-house DQ tooling.
- Collaborate with data engineers to manage schema validation, anomaly detection, and alerting.
- Oversee automated metadata and lineage tracking across data tools (e.g., PBI, Snowflake).
- Implement controls to ensure compliance with privacy/security regulations (e.g., GDPR, CCPA, SOC 2)
Other
- 8+ years of experience in data governance, data quality, or metadata management in a fast-paced tech or SaaS environment.
- Masters degree in a related field with 6+ years of experience; or PhD with 3 years of experience
- Strong initiative and ownership mindset, with the ability to drive progress independently and proactively
- Excellent written and verbal communication skills, with the ability to influence across a wide range of stakeholders
- Ability to champion data stewardship best practices across teams and functions
