Toast is looking to solve the problem of helping restaurants adapt, take control, and get back to what they do best by building a restaurant platform. The Staff Data Scientist will lead the design and development of scalable ML systems for use cases such as menu recommendation, demand forecasting, offer targeting, and guest personalization, directly shaping strategic decisions and enhancing customer experience at scale.
Requirements
- 5+ years of experience in data science with a proven track record of delivering production ML systems that drive measurable impact.
- Deep knowledge of statistical modeling, machine learning (e.g., tree-based models, time series, deep learning), and model evaluation.
- Experience working with real-world product data at scale and translating ambiguous problems into well-scoped ML solutions.
- Experience with distributed data processing and training, real-time inference, and ML Ops frameworks
- Prior experience mentoring other data scientists or acting as a tech lead.
- Experience leading experimentation (e.g., A/B testing), causal inference, and real-time decision systems.
- Proficiency in Python and SQL, and experience with ML frameworks (e.g., scikit-learn, PyTorch, TensorFlow).
Responsibilities
- Own the full machine learning lifecycle—from problem framing and data exploration to modeling, deployment, and monitoring—for mission-critical initiatives.
- Design and implement advanced ML and statistical models that improve product performance, operational efficiency, or customer insights.
- Collaborate with engineers, product managers, and business stakeholders to define project scope, success metrics, and integration strategy.
- Guide architectural decisions, set modeling standards, and champion best practices for experimentation, validation, and productionization.
- Mentor other data scientists and raise the technical bar through design reviews, feedback, and sharing domain expertise.
- Proactively identify areas where data science can create business value and lead cross-functional efforts to drive those opportunities forward.
Other
- Excellent communication skills and the ability to influence both technical and non-technical stakeholders.
- Strong business acumen with the ability to align technical solutions with company goals.
- An advanced degree in Computer Science, Statistics, or a related STEM field is preferred.
- Familiarity with MLOps tooling for monitoring, drift detection, retraining, and explainability.
- Experience fine-tuning LLMs and applying reinforcement learning from human feedback (RLHF) to improve model performance and alignment.
