ServiceNow is looking to deliver 24x7 support for their Cloud infrastructure, specifically focusing on Big Data systems to ensure the availability and performance SLAs of their platform across ServiceNow and Azure clouds. The goal is to improve efficiencies across various functions by employing new tools, Big Data systems, Enterprise Data Lake, AI, and Machine Learning methodologies, thereby impacting top-line and bottom-line growth.
Requirements
- Hands-on experience with Kubernetes in a production environment
- Deep understanding of Kubernetes architecture, concepts, and operations
- Strong knowledge in querying and analyzing large-scale data using VictoriaMetrics, Prometheus, Spark, Flink, and Grafana
- Experience supporting CI/CD pipelines for automated applications deployment to Kubernetes
- Strong Linux Systems Administration skills
- Strong scripting skills in Bash, Python for automation routine tasks.
- Proficient with Git and version control systems
Responsibilities
- Responsible for deploying, monitoring, maintaining and supporting Big Data infrastructure and applications on ServiceNow Cloud and Azure environments.
- Deploy, scale, and manage containerized Big Data applications using Kubernetes, docker, and other related tools.
- Proactively identify and resolve issues within Kubernetes clusters, containerized applications, and data pipelines. Provide expert-level support for incidents and perform root cause analysis.
- Triage network-related issues in a containerized environment.
- Provide production support to resolve critical Big Data pipelines, application issues, and mitigating or minimizing any impact on Big Data applications.
- Install, configure, and upgrade Tableau Server in a clustered environment. Manage user licensing, site administration, and content permissions.
- Monitor Tableau Server performance, health, and usage; perform tuning to ensure optimal performance.
Other
- This position will include supporting our US Federal Government Cloud Infrastructure.
- This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening.
- Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.
- Ability to learn quickly in a fast-paced, dynamic team environment and have a mindset to adapt to technology changes.
- For positions in the Bay Area, we offer a base pay of $163,600 - $286,300, plus equity (when applicable), variable/incentive compensation and benefits.
