Credit Karma is looking to enhance its financial progress mission by developing innovative marketing technologies, shaping AI-powered platforms, and personalizing experiences for over 100 million members through its Data & AI Product team. The specific focus is on improving in-app recommendations and ranking to drive member engagement and financial well-being.
Requirements
- 6+ years of product experience in building consumer user experiences
- 4+ years of product experience in using AI/ML in consumer experiences
- Broad technical working knowledge of platforms, and Machine Learning Infrastructures, and AI models
- Proven track record of shipping multiple complex consumer products with broad reach and measurable business impact
- Ability to balance speed of execution with maintaining a high standard of quality, ensuring consistent delivery of excellent results
- Comfort working with ambiguous goals and in dynamic environments where priorities may shift frequently
- Experience in both startup-like and enterprise-scale environments, demonstrating agility in execution and effective communication with stakeholders and leadership
Responsibilities
- Define and Execute Product Strategy: Develop and own the strategy, roadmap, and execution plan for in-app ranking and recommendations. Owning the in-app recommendation area you will lead the end to end experience of what each user will see, when they will see it, and how they will see it (which template, what copy, what format, etc)
- Build Cross-Channel Platforms: Design and implement strategies that enable consistent, seamless experiences across all in-app surfaces, ensuring each interaction is carried over to the next screen, unlocking value for members and empowering CK to drive lasting engagement
- Establish Clear Product Goals: Define product requirements, success metrics, and milestones in alignment with organizational priorities. Work collaboratively with cross-functional teams to execute the roadmap and deliver measurable outcomes
- Deliver High-Quality Outcomes: Partner with engineering, data science, and design teams to ensure timely, high-quality product delivery
- Build the Team Culture: Foster a culture of collaboration, accountability, and shared ownership to achieve team and organizational goals
- Develop Go-to-Market Strategies: Collaborate with research and marketing teams to craft go-to-market strategies, refine messaging, and ensure the product delivers on its value proposition
- Collaborate Closely with Leadership: Work with Credit Karma leadership to align on the product vision, prioritize initiatives, and ensure the product drives the mission of championing financial progress for all
Other
- Bachelor's degree from an accredited college or university
- Outstanding communication skills at all levels of the technology and product organizations, ranging from VPs to individual contributors
- Eagerness to challenge the status quo, balanced with a reasonable and methodical approach to effecting change
- A fun and positive attitude!
- Strong creative product thinking, with the ability to collaborate closely with design to craft simple, intuitive, and delightful experiences that address complex constraints and requirements
