ServiceNow is looking to build next-generation tooling that empowers their Customer Success professionals to deliver value at scale, by driving product strategy, execution, and platform innovation for key capabilities.
Requirements
- 8+ years of software product management experience, preferably in enterprise SaaS or cloud platforms.
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
- Proven ability to define product requirements and translate them into actionable roadmaps.
- Strong ability to understand technical architecture, system design, and backend workflows to make informed product choices
- Familiarity with workflow automation, the ServiceNow platform, CSM, TPSM, or similar enterprise systems.
- Experience using data and metrics to guide product outcomes
Responsibilities
- Define and own product strategy aligned with customer needs, business priorities, and market trends.
- Build and maintain clear, prioritized product roadmaps that articulate goals, trade-offs, and sequencing.
- Translate strategy into execution by writing high-quality Epics, Features, and User Stories with clear acceptance criteria.
- Take full accountability for cross-functional planning and execution with engineering, design, customer success, and go-to-market teams to ship high-impact releases.
- Drive product adoption and customer success through enablement, launch programs, and cross-functional alignment.
- Communicate complex concepts clearly, tailoring messages for both technical and executive audiences.
- Influence and align stakeholders across organizational boundaries to drive shared outcomes.
Other
- Exceptional ability to craft impactful PowerPoint presentations with strong narrative structure and clear storytelling for executive audiences.
- Excellent communication and stakeholder management skills.
- Ability to guide without authority and coach junior team members.
- Ability to thrive in fast-paced, matrix environments with multiple work streams and stakeholders.
- For positions in this location, we offer a base pay of $147,300 - $257,800, plus equity (when applicable), variable/incentive compensation and benefits.
