ServiceNow is looking to establish its advanced data foundation and capabilities by building a mathematical enterprise, leveraging enterprise data signals to guide business actions and investing in AI models to uncover insights that drive ACV growth. The Senior AI Analytics Product Manager (Sales) will own and product manage enterprise AI model development and activate these models with sales and partnership teams.
Requirements
- Prior experience in a Sales / Partner strategy domain is a must
- Proven track record of using data to drive business actions, including the ability to structure problems, interpret the data, and provide actionable recommendations through effective/compelling storytelling
- Must have some direct ‘AI product management’ experience in ideation through activation of Agentic AI solutions to solve revenue unlocking opportunities for GTM
- Experience with Tableau, Power BI (or similar tools/packages) is a must
- Experience with product development and managing agile scrum teams
- Strong SQL skills are desired
- Experience with Python, R, and Azure ML is a plus
Responsibilities
- Be an AI Analytics thought partner to the global Channel Partnerships organization
- Identify opportunities to drive efficiency gains as well as incremental ACV unlock from the global Channel Partnerships business by product managing the development of AI-supported agentic workflows, prediction metrics, and insights
- Partner across the Digital Technology group (Data Scientists, ML Engineers, Data Engineers, Power BI Engineers, Platform Engineers, and others) to product-manage and deliver the AI capabilities
- Work cross-functionally to activate and enable end users to adopt the AI solutions and drive efficiency gains in their day-to-day, as well as drive incremental revenue potential for ServiceNow
- Develop user-centric dashboard/visualization layer prototypes of very high standards; AI Agents/Metrics /Insights should be consumable and actionable for GTM teams, thereby driving focus and impact to net new ACV and pipeline outcomes.
- Design reporting solutions with clarity on how users will act and create value from the metric and models; incorporate feedback loop instrumentation into the design.
- Bring the promise of data science and machine learning to reality using advanced data foundations for sales, increasing the effectiveness and speed of business strategies
Other
- 8+ years of experience within a GTM function (Channel Partnerships or Sales, or Customer Success, (etc.) in a B2B business model
- 8 years of experience in a data-informed field (e.g., Mathematics, Computer Science, Statistics, Engineering, Business, or a related field) is a must
- Exceptional verbal and written communication skills and ability to engage effectively at all levels of the organization, to both technical and non-technical audiences.
- Self-starter with a high degree of motivation to go above and beyond the task at hand.
- Demonstrated passion for connecting the dots, digging deeper to uncover stories and trends in data, with a keen eye for detail.
