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Staff Inbound Product Manager - AI Control Tower

ServiceNow

$163,600 - $286,300
Oct 27, 2025
Santa Clara, CA, US
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ServiceNow is looking to grow to $10B+ in revenue and needs to transform how work is done by bringing innovative AI-enhanced technology to their customers.

Requirements

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • 8+ years of software product management experience
  • Strong prioritization skills and the discipline to focus on high impact activities
  • Experience defining and capturing product requirements and transforming them into a product roadmap
  • Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions
  • Drive solution development through big-picture solution development
  • Ability to serve as a team lead and coach employees at lower levels

Responsibilities

  • Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction
  • Communicate complex problems into easily understood requirements and provide solutions
  • Develop multi-mode communications that convey a clear understanding of the needs of different audiences
  • Lead the promoting of efforts across different groups of team members, along with the ability to influence inside and outside of your team.
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
  • Experience defining and capturing product requirements and transforming them into a product roadmap
  • Drive solution development through big-picture solution development

Other

  • Lead product strategy that sets us up for success as we look to grow to $10B+ in revenue
  • Communicate product priorities and build consensus
  • Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries
  • Work with multiple teams to guide projects through development and bring high-quality products to life
  • For positions in this location, we offer a base pay of $163,600 - $286,300, plus equity (when applicable), variable/incentive compensation and benefits.