The PlatformX team at ServiceNow is shaping the long-term future of their intelligent platform, delivering an intelligent, secure, scalable, performant, and accessible Platform, which serves as the foundation of ServiceNow’s products and customer experiences.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- Product Management Expertise: 8+ years of experience in product management within Agile environments.
- Platform Knowledge: In-depth understanding of the ServiceNow platform’s capabilities, modules, and features.
- Technical Fluency: Proficiency in Agile and ServiceNow development; experience with Large Language Models and AI technologies is a plus.
- Familiarity with core ServiceNow modules like ITSM, ITOM, HRSD, or CSM is valued.
- Technical Collaboration: Comfort working alongside technical teams to navigate challenges and explore opportunities. Familiarity with AI/ML concepts and data science is a bonus.
- Human-Centered Design: Experience applying design thinking to build inclusive, user-focused solutions.
Responsibilities
- Strategic Planning: Guide roadmap development and feature prioritization for the AI Agent Platform, aligning with business and user needs.
- Innovation & Insight: Stay current with emerging trends in AI and platform technologies. Offer thoughtful, research-based recommendations to product leadership.
- Solution Development: Rapidly design and prototype technical solutions using a range of AI frameworks.
- Collaborative Execution: Partner across diverse, cross-functional teams—including engineering, design, and AI research—to co-develop and launch innovative PoCs (proof of concepts).
- Communicate & Iterate: Clearly present PoC solutions to customers and internal stakeholders. Gather feedback with openness and iterate for continuous improvement.
- Customer Collaboration: Engage directly with customers to co-create solutions. Understand their goals, challenges, and needs to ensure effective and adaptive outcomes, with a focus on agentic systems.
- Measurement & Learning: Partner with stakeholders to define success metrics (KPIs), design processes for tracking them, and document outcomes to inform future efforts.
Other
- Customer-Centered Approach: Ability to listen deeply to customers, understand their needs, and translate insights into actionable solutions.
- Inclusive Communication: Strong verbal, written, and presentation skills, with a focus on making technical concepts accessible to all audiences.
- Analytical & Creative Problem-Solving: Skilled at approaching problems with curiosity, data-informed thinking, and creativity.
- Adaptable & Curious Mindset: Passion for continuous learning, innovation, and working in collaborative, evolving environments.
- Team Collaboration: Proven experience working across teams, including Product Management, Design, Engineering, and Business Units.
