ServiceNow is looking to build AI and Machine Learning (ML) solutions that transform the user experience and workflow efficiency of enterprise services, enabling any user, regardless of technical knowledge, to operate services in a thoughtful and scalable manner.
Requirements
- 8+ years of hands-on experience in ML/AI engineering, with a strong focus on building and deploying AI/GenAI applications.
- Proficiency in Python (ML libraries, GenAI/LLM frameworks) and Java (enterprise application development, OOP).
- Practical experience developing with LLM frameworks such as LangChain, LangGraph, and vendor SDKs/APIs (OpenAI, Anthropic, etc.).
- Experience in using Al productivity tools such as Cursor, Windsurf, etc. is a plus or nice to have.
- Experience with methods of training and fine-tuning large language models, such as distillation, supervised fine-tuning, and policy optimization is a plus or nice to have.
- Strong skills in prompt engineering and designing agentic reasoning pipelines.
- Solid understanding of ML evaluation techniques and experience in implementing model monitoring & metrics.
Responsibilities
- Build the best cloud-based AI/ML solutions to power intelligent enterprise services
- Collaborate daily with a team of like-minded developers, product managers and quality engineers to produce quality software
- Work with product owners to understand detailed requirements and own your code from design, implementation, testing and delivery of high-quality solutions to our users
Other
- Strong problem-solving skills with the ability to work in fast paced, agile development environments.
- Bonus: Contributions to open-source projects, blogs, or technical papers in LLM/GenAI.
