Skylight is looking to hire a Product Designer to help government agencies deliver better public services by using design and technology to reinvent how government serves citizens in the digital world. This role is part of a modernization effort at the U.S. Department of Health and Human Services (HHS) to deliver secure, accessible, and user-centered services at enterprise scale.
Requirements
- Able to plan, synthesize, and share generative and evaluative research to inform product and design direction
- Skilled at defining scalable, end-to-end flows that use intentional information architecture, common design patterns, and accessibility best practices
- Capable of creating clear, elegant interfaces and explaining visual design decisions — typography, hierarchy, states, and microinteractions — with usability and maintainability in mind
- Familiar with structured design processes (e.g., double diamond) and able to use storytelling artifacts to align teammates and stakeholders
- Comfortable contributing to product strategy in a lean/agile environment — clarifying user needs, framing tradeoffs, and balancing user and business priorities
- Experience designing for modernization in complex or regulated environments
- Familiarity with security and compliance contexts such as the Authority to Operate (ATO) process
Responsibilities
- Partner with product managers, engineers, and researchers to shape product strategy and ensure solutions meet user needs
- Plan and conduct research to uncover needs, policies, and operational constraints, then synthesize findings into actionable insights and artifacts
- Define end-to-end flows and interaction patterns that scale across complex systems and service journeys
- Create simple, thoughtful interfaces and evolve design systems with usability, accessibility, and maintainability in mind
- Prototype quickly and iteratively — from sketches to clickable mockups — to validate ideas and reduce risk
- Build accessibility, privacy, and security into designs from the start, including Section 508 accessibility standards and clear consent and data-handling patterns
- Align design decisions with measurable outcomes — define and track Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs)
Other
- Strong facilitation and communication skills with users, teammates, and executive stakeholders
- Commitment to capacity building — mentoring, documenting, and transferring knowledge so teams can continue improving over time
- Ability to work successfully in a professional services environment
- Passion for creating better public outcomes through great government services
- A mindset and work approach that align with Skylight's core values
