The AI Acceleration team for QuickBooks delivers digital expertise and assistance to Small Businesses through the use of Generative AI technologies to help businesses succeed. By anticipating future customer needs, business trends, and understanding external technology, our multi-disciplinary team propels the next generation of customer experiences.
Requirements
- strong visual and interaction skills
- significant experience in mobile app design
- Expert knowledge and experience with driving and applying user-centered design processes while working collaboratively with customers, along with cross-functional teams including engineering, product management, and user research, with a proven track record in mobile product development
- Deep knowledge of user experience methods, innovation, ideation, storytelling, prototyping, design frameworks, concept visualization, problem-framing skills and design principles
- Proven track record in setting a vision for great customer experiences, inspiring others to get behind the vision, and ultimately delivering products and services that are known for their delightful experience and ease of use
- Familiarity with mobile design guidelines and best practices (e.g., Apple Human Interface Guidelines, Material Design)
Responsibilities
- Works on scalable platform solutions with velocity and rigor by leveraging and contributing to our Intuit design system and innovating using new and existing tech capabilities
- Leads delivery of high-level frameworks for understanding the problem space, detailed design specs for E2E initiatives, and ideal state prototypes
- Apply strategic thinking to design and deliver innovative end-to-end user experiences that optimize among user needs, business goals, and technological realities across web & mobile platforms
- Operate with autonomy and drive design in partnership with many stakeholders across Design, Development, Product Management, Data/Analytics, Service Design
- Drives cross-platform designs to ensure best-in-class customer experiences no matter the platform, with a strong focus on mobile-first approaches
- Leverage customer insights and data to inform design decisions, ensuring solutions are deeply rooted in customer empathy and address real user needs
- Demonstrated ability to design and implement intuitive and engaging user experiences specifically for mobile applications (iOS and Android)
Other
- Drives and delivers design strategies, frameworks, principles, and designs on a broad range of projects to accelerate large initiatives and align stakeholders across different teams and business units
- Bring a bold vision and design strategy to life across multiple areas in Can connect the dots across multiple strategies and initiatives to make the largest impact
- Masterful storyteller, able to influence a broad audience by visualizing ideas and concepts for internal leaders, partners and customers
- Use facilitative leadership skills to drive to the best outcome for stakeholders, resulting in others learning from you, and inspiring others to want to work with you
- Serve as a lighthouse example for understanding, identifying, and executing high-impact growth design work, setting a gold standard for design practices across the Product organization
- Provide mentorship and thought leadership within the team, cultivating a culture of high velocity, a bias for action, experimentation, and shared learnings
- Exemplary ability to build positive, collaborative relationships across teams/groups/functions through facilitative leadership to deliver great results and to "raise the bar" continually as an effective leader of positive change
- Organized, self-directed, efficient and able to manage multiple and complex projects in a timely manner
- A passion for creating products that resonate on an emotional level
- Strong online portfolio available for viewing
