ServiceNow is looking to solve the problem of creating world-class product experiences that influence product strategy and transform how people work, by leveraging the superpower of empathizing, understanding, and applying user and customer needs.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- An inspiring portfolio demonstrating the ability to distill complex problems into elegant, holistic solutions based on human-centered design and research data.
- Experience in developing frameworks and principles to standardize and guide cross-team work and successfully bring a product design from conception to launch with minimal supervision.
- Experience participating in the complete product development lifecycle of web and/or software applications.
- Experience in user experience design or industry experience (corporate, software, web or agency).
Responsibilities
- You drive end-to-end product experiences that consider user and product ecosystems, workflow, and design patterns.
- You develop frameworks and principles to standardize and guide cross-team work.
- You will lead collaborative projects or work streams with multidisciplinary teams to deliver experiences that resonate with our users.
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- An inspiring portfolio demonstrating the ability to distill complex problems into elegant, holistic solutions based on human-centered design and research data.
- Experience in developing frameworks and principles to standardize and guide cross-team work and successfully bring a product design from conception to launch with minimal supervision.
- Experience participating in the complete product development lifecycle of web and/or software applications.
Other
- You get to lead large, complex initiatives and deliver world-class experiences that influence product strategy and transform how people work around the world.
- You will share knowledge and expertise with others across the company to elevate colleagues, teams, and community of practice.
- 7+ years of relevant design experience.
- A growth mindset, actively broadening areas of inquiry and learning, and seeking new opportunities and challenges.
- Ability to articulate and champion design solutions based on human-centered design principles and research data while influencing product experience strategy across a particular business unit or product line.
