At ServiceNow, the business problem is to create product experiences that users love by using their superpower of empathizing, understanding, and applying users’ and customers’ needs, with the mission to transform how people work around the world.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- Experience in developing frameworks and principles to standardize and guide cross-team work.
- Experience participating in the complete product development lifecycle of web and/or software applications.
- Experience in user experience design or industry experience (corporate, software, web or agency).
- Ability to articulate and champion design solutions based on human-centered design principles and research data.
Responsibilities
- Lead large, complex initiatives and deliver world-class experiences within the Technology Workflows that influence product strategy and transform how people work around the world.
- Drive end-to-end product experiences that consider user and product ecosystems, workflow, and design patterns.
- Develop frameworks and principles to standardize and guide cross-team work.
- Lead collaborative projects or work streams with multidisciplinary teams to deliver experiences that resonate with users.
- Share knowledge and expertise with others across the company to elevate colleagues, teams, and community of practice.
Other
- 7+ years of relevant design experience.
- A growth mindset, actively broadening areas of inquiry and learning, and seeking new opportunities and challenges.
- Ability to work in Santa Clara, CA or South Bay Area (Flexible work persona).
- Bachelor's degree or equivalent experience (not explicitly mentioned but implied).
- Ability to collaborate closely with both engineering and product management from the get-go.
