Headway is looking to build a new mental health care system that everyone can access by making it easy for therapists to accept insurance and scale their practice, addressing the issue that 1 in 4 people in the US have a treatable mental health condition but the majority of providers don't accept insurance.
Requirements
- 5+ years of experience improving, iterating, and scaling products—whether its consumer search and ranking systems or LLMs designed to help end users achieve faster velocity in their workflows without sacrificing quality.
- Balance data and UX: You've worked on products that combine technical depth (AI/ML pipelines, search, or personalization) with human-centered design and you can bring deep empathy to both patient and provider experiences.
- Data and results driven: You are a master at digging into data, prioritizing initiatives, defining clear goals, running toward them & bringing your team along the way.
- Thrive in ambiguity: You love tackling ambiguous problems in a fast-paced environment with an optimistic and energizing attitude.
- Background in AI
Responsibilities
- Build and scale AI-powered tools that streamline workflows, from surfacing insights to automating reviews, enabling providers and internal teams to focus on care.
- Drive patient-facing search, discovery, and ranking experiences that help patients quickly and confidently find the right provider.
- Design provider-facing product experiences that simplify complex requirements (like insurance programs) while keeping the experience intuitive and empathetic.
- Work closely with Design, Engineering, Data, Ops, Clinical and other cross-functional partners to learn quickly and ship quickly.
- Deeply understand and embody the voice of both patients and providers in everything we build.
Other
- 1 100+ product experience
- Bachelor's degree or higher
- Ability to work in a fast-paced environment
- Strong communication and collaboration skills
- Commitment to diversity, equity, and inclusion
