Intuit's Expert Network is looking to revolutionize and deliver an AI-led "done-for-me world" for their Experts across the entire E2E experience, including onboarding, training, workflows, and processes, to accelerate the growth and efficiency of their services.
Requirements
- 4+ years of experience in product management, which includes experience implementing AI solutions.
- Demonstrated ability to use structured, data-backed approach to prioritize and make decisions
- Demonstrable technical depth and curiosity in SaaS software development - i.e. reading architecture, and design discussions with strong engagement with engineering and architecture teams.
- AI/ML expertise/experience a plus.
- Platform product management expertise is also a plus.
- Experience with Agile development and methodologies
Responsibilities
- Conceptualize, identify, and spearhead the biggest opportunities to deploy Intuit Assist and other AI capabilities at key touch points of the expert journey to accelerate the growth and efficiency of our services across Intuit products.
- Translate opportunities into a roadmap of strategies and tactics, provide clear prioritization using appropriate quantitative and qualitative measures, and drive alignment across stakeholders, including defining a small set of critical KPIs that measure the right outcomes.
- Create clear requirements that inspire cross-functional partners to conceptualize and ship awesome experiences where humans and tech work effortlessly and seamlessly side by side to delight customers.
- Hone the practice of iterating post-feature release to maximize expert adoption, including seeking the voice of the expert, never settling for good enough.
- Bring a structured approach to problem-solving, including data and pattern analysis to spot new trends.
- Turn insights into recommendations for experience and process improvements and efficiency gains.
- Keep an outside-in view of the landscape by staying up-to-date on industry trends and best practices related to integrating AI/Gen AI models into our network operations.
Other
- Track record of listening and working closely with customers & partners to identify opportunities and convert them into inspiring visions, strategies, roadmaps, and priorities.
- Reputation for being passionate about inspiring cross-functional teams to ship new innovations that also lead to driving big results
- Excellent collaboration and communication skills - leading execution and influencing across cross-functional teams and cross-org stakeholders
- Undergraduate degree required; computer science preferable; MBA is a plus; equivalent experience will be considered.
- Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs
