Intuit aims to become a destination lender, solving critical financial problems for consumers and SMBs by leveraging its data assets and AI/GenAI capabilities to build a unified lending platform that integrates across its products, making Intuit indispensable in users' financial lives and unlocking fair credit access for all.
Requirements
- 7+ years of product management experience with a proven track record of building and scaling complex platforms or ecosystems, preferably in fintech, lending, payments, or financial services.
- Solid understanding of lending products (consumer/SMB loans, lines of credit, trade credit), credit risk principles, underwriting, and regulatory compliance.
- Deep understanding of how to leverage data and capabilities across disparate products to create unified customer experiences and drive network effects.
- Strong understanding of leveraging large datasets for product innovation.
- Passionate about AI/ML/GenAI and its application to solve customer problems at scale.
- Ability to partner deeply with Data Science and ML Engineering.
- Ability to engage credibly with engineering and architecture on platform design, APIs, and data integration challenges.
Responsibilities
- Own the end-to-end strategy and execution for a unified lending platform offering loans, lines of credit, and trade credit solutions.
- Create a seamless, integrated experience that feels native across TurboTax (e.g., refund advances, debt consolidation), QuickBooks (e.g., cash flow-based financing, supplier payments), and Credit Karma.
- Champion the innovative use of unique Intuit ecosystem data (income, cash flow, tax, business health, credit) combined with AI/GenAI to deliver hyper-personalized offers, instant decisions, fairer risk assessment, and superior customer experiences.
- Identify and execute on high-impact opportunities where lending deeply integrates with and enhances other Intuit products, creating powerful "jobs to be done" solutions that increase overall customer value and retention.
- Collaborate intensively with Product Leaders across TurboTax, QuickBooks, Credit Karma, and Mailchimp to embed lending moments naturally and compellingly within their user journeys.
- Define the platform capabilities needed to enable seamless cross-product lending experiences.
- Drive the strategic application of AI and Generative AI across the lending lifecycle (personalization, automation, underwriting, risk, servicing) to create magical experiences and unmatched efficiency for customers.
Other
- Craft and evangelize the product vision and strategy to position Intuit as the primary lending destination for consumers and SMBs.
- Make lending a core acquisition driver and ecosystem differentiator.
- Ensure our platform expands access responsibly, using AI and alternative data to serve underserved segments while rigorously upholding fairness, transparency, and compliance (Fair Lending, UDAAP).
- Define and track success metrics focused on ecosystem impact: user acquisition driven by lending, cross-product adoption/retention, platform utilization, total credit facilitated, customer satisfaction, and fair access benchmarks.
- Exceptional ability to build relationships, align roadmaps, and drive execution across multiple senior product leaders and cross-functional teams (Engineering, Design, Data Science, Marketing, Risk, Legal, Compliance, Operations).
- Deep empathy for SMBs and consumers, particularly around financial stress and credit access.
- Experience building products that become essential to daily workflows or financial health.
