Ignition is looking to rebuild and strengthen product execution in Payments to ensure Engineering and Design are empowered by clarity, that the company is building what matters most, and that customers experience a fast, reliable, and delightful way to get paid, ultimately driving adoption, engagement, and utilization across their customer base.
Requirements
- 7+ years of product management experience, with 3+ years in Payments or FinTech, ideally focused on payment rails, authorisation flows, or transaction infrastructure.
- Strong technical fluency in payment rails (e.g. ACH, PAD, credit/debit card, etc.) and payment providers (e.g. Stripe, Adyen, Plaid, or similar).
- Proven ability to deliver high-availability financial systems that balance compliance, risk, and exceptional user experience.
- Demonstrated success using data and experimentation to drive insight, prioritise effectively, and measure impact.
- Strong customer empathy and experience translating qualitative and quantitative feedback into clear product decisions.
- Adept at structuring ambiguous problems, making tradeoffs, and aligning cross-functional teams around what matters most.
- Clear, concise communicator who drives clarity and accountability across technical and non-technical audiences.
Responsibilities
- Own the Payments product roadmap: Define, prioritize, and execute against product strategy across payment rails (ACH, PAD, card, etc.) and global markets.
- Develop a deep understanding of customer and market payment pain points: Regularly speak with customers, partners, and internal teams to understand how service businesses experience payments today and where friction, trust, and opportunity lie.
- Deeply understand payments infrastructure and user experience: Manage capabilities such as onboarding, payouts, reconciliation, fraud/risk controls, and reporting to optimize reliability, speed, and trust.
- Collaborate with Engineering and Design: Lead discovery, requirements definition, and delivery to ensure a tight feedback loop and strong execution quality.
- Drive adoption and utilization: Use quantitative and qualitative insights to identify barriers to activation, deepen engagement, and increase payment volume across the base.
- Build a culture of experimentation and learning: Use first-principles thinking and test-and-learn approaches to validate assumptions, iterate on solutions, and deliver measurable impact.
- Optimise systems and scale: Continuously improve reliability, compliance, and performance of global payments infrastructure in partnership with external providers (e.g., Stripe).
Other
- This is a fully remote role, however candidates need to be based in Colorado, California, Arizona or Washington state.
- While your primary working hours will align with your local timezone, you'll need to engage with other timezones as required.
- Exceptional collaboration skills and low ego, you work as part of a team focused on outcomes, not ownership.
- Care deeply about understanding customer problems and market dynamics before building solutions.
- Value clarity, accountability, and teamwork over personal ownership or ego.
