At eHealth, the business and technical problem is to navigate the complexity of healthcare operations behind the scenes, ensuring vital processes work smoothly to empower business teams supporting millions of consumers. This involves delivering timely, accurate, and reliable operations that enable informed health coverage decisions and improve customer experiences.
Requirements
- Experience developing API Products, a plus if experience includes Apivise or SynthAPI
- Deep expertise in Agile (Scrum/Kanban) and proven experience as a Product Owner.
- Skilled at writing detailed PRDs, FRDs, API specifications, epics, and user stories.
- Proficient with Confluence, Jira, Teams, Snowflake, Tableau (SQL preferred).
- Nice to Have: Experience in AI-driven product development, knowledge of LLM (Large Language Models), and building agentic solutions that leverage automation and intelligent workflows.
Responsibilities
- Innovating core services and collaborating with cross functional business applications to improve shopping, enrollment and post enrollment customer experience.
- Lead the product strategy and roadmap for back-end operational solutions, with a focus on supporting, innovating and optimizing *key projects for shared services including Quotes and Recommendation Engine.
- Work with teams of Engineers and Architects to define APIs, SLAs and Monitoring/ Observability aspects of the services for both internal and external customers.
- Define product requirements and develop actionable technical user stories for drugs, providers, quotes and plan services, managing the product backlog and overall prioritization to best support operational efficiency.
- Write comprehensive Product Requirement Documents (PRDs), Functional Requirement Documents (FRDs), API specifications, and user stories, ensuring clarity and traceability from concept to releases.
- Well-versed in writing technical user stories and epics, with expertise in breaking them down into tasks to ensure clarity, alignment, and efficient execution.
- Innovate with AI & Automation. Explore opportunities to apply AI-driven product development, LLM-based solutions, and agentic automation within shared services to streamline workflows, improve scalability, and enhance operational efficiency.
Other
- 8+ years in Product Management, including platform services ownership.
- Proven ability to manage multiple concurrent projects and deliver results in fast-paced environments.
- Experience mentoring and developing junior Product Managers to build organizational strength.
- Strong collaboration experience with offshore development teams.
- Strong communicator, equally comfortable in technical and business contexts.
- Track record of leading high-performing teams and influencing stakeholders.
- Industry experience in healthcare, insurance, or marketplaces preferred.
