Credit Karma needs an experienced Staff Product Researcher to lead research initiatives that align to company priorities and champion a member-centric approach to their products, business, and culture.
Requirements
- 10+ years experience in applied research and consumer tech
- Command of a broad set of qualitative and quantitative research and user-centered methods
- Expertise in quantitative research methods(surveys), experiment design, behavioral analysis, and statistics
- Comfort and familiarity with quantitative methods, behavioral analysis, and/or statistical concepts
- Experience creating customer-centric deliverables (i.e. frameworks, journey maps, videos, etc.)
- Track record of proactively engaging and leading cross-functional teams through research initiatives, and delivering on measurable business outcomes
- Demonstrated ability to advocate for an organization’s customers and champion the effective integration of insights into the company
Responsibilities
- Identify research topics and plan studies to deliver significant impact on our members and company
- Directly lead research projects end-to-end, including planning, design, analysis, communication, and application of generative, formative, and post-launch evaluative research
- Package insights into durable tools, frameworks, and assets for designers, product managers, content strategists, and marketing partners to leverage (personas, frameworks, use cases, design principles, scenarios, etc)
- Drive leadership buy in and support by regularly meeting, presenting findings, connecting research insights to business outcomes and quantifying business value at the executive level
- Define new programs, processes, and systems that help build the function of Research and Member Insights across the organization
- Identify and shape creative and compelling ways to evangelize member-centricity, bring awareness to rigorously developed high quality insights, and the potential for integration of research throughout the company
Other
- Demonstrated leadership in advancing the practice of research through high quality execution, identifying and creating relevant org-wide programs to grow the capability of the team
- Experience defining research roadmaps, prioritizing multiple efforts and leading highly complex multi-method research inquiries
- Excellent communication skills, with strong ability to synthesize and communicate ideas visually, verbally, and in writing, influencing regularly at the executive level
- Domain expertise in fintech
- A bachelor’s degree is required and a Masters or PhD degree is a bonus - a degree in Design, HCI, Communication, Social science, MSI, MBA, Psychology, Cognitive Science, Anthropology or a related field considered an advantage
