Headway's mission is to build a new mental health care system everyone can access. The majority of mental healthcare providers don't accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice.
Requirements
- Expertise in advanced quantitative research methodologies.
- A demonstrated ability to identify and frame business problems and opportunities, with a portfolio of work that shows direct impact from quantitative research.
- Experience in Voice of the Customer / tracking survey research programs.
- Strong analytical and critical thinking skills, with the ability to turn complex data and observations into clear, compelling narratives.
- A self-starter who is innately curious about human behavior and passionate about solving complex problems.
Responsibilities
- Lead end-to-end research projects, from identifying key questions and scoping research plans to conducting the work, synthesizing findings, and presenting actionable recommendations to stakeholders across the business.
- Employ a quantitative research skillset to develop a comprehensive understanding of our users. You will be expected to serve as both a survey and statistical analysis expert for the Research team, employing advanced methods (e.g. DCM) where needed.
- Establish and run an impactful Voice of the Customer program, taking in multiple sources of data to synthesize, identify trends, and make recommendations across business organizations.
- Act as a strategic thought partner to business leaders, helping them define problem spaces and inform the development of new investments.
- Drive a culture of research and user-centricity across the organization by evangelizing research findings and promoting a deep understanding of our customers.
- Mentor and provide guidance to junior researchers, helping to build and scale our research practice.
Other
- A PhD + 3 years of industry research experience (ideally with experience in a fast-moving tech environment) + Or a Masters + 6 years + Or a Bachelors + 8 years
- Excellent communication and presentation skills, with the ability to influence and collaborate with diverse teams.
- We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity.
- Headway employees work remotely across the US, with the option to work from offices in New York City, San Francisco and Seattle.
- Headway participates in E-Verify.
