Represent the needs of customers across the product and design lifecycle from discovery through design validation and customer adoption across a portfolio of products
Requirements
- Experience in leveraging or critically thinking about how to apply AI into work processes, decision-making, or problem-solving.
- Extensive experience in applying customer-centered research techniques to product definition and designs
- Expert knowledge in defining, planning and executing research studies including outlining objectives, goals, and timelines.
- A portfolio of work representing research that influenced great insights or experiences.
- In depth knowledge of user interface design, usability evaluation techniques, task analysis, and experimental design
- Experience with the creation and execution of online surveys as well as rich qualitative research techniques
- The ability to learn new technical concepts quickly
Responsibilities
- Apply and adapt appropriate research techniques and methods for specific project needs
- Engage with customers to understand their unique needs for our products, including defining and synthesizing user types, use cases, and specific UX opportunities
- Partner with Product Managers and Designers to influence product strategy and roadmaps
- Validate feature and design direction through participatory design, early concept testing, formative and summative usability testing.
- Analyze and synthesize qualitative studies and quantitative data across studies and secondary research to generate strategic and tactical insights with actionable recommendations.
- Communicate findings through artifacts such as specific user segments, persona frameworks, jobs to be done, user journeys, task analyses, etc
Other
- Provide mentorship to other members of the team and champion the discipline across the organization
- Experience developing insightful, probing questions that resonate with both highly technical individuals through business minded end-users using enterprise software
- Expert presentation skills to visualize technically complex topics and make them easy to understand with customers as well as product management and design stakeholders.
- Experience coaching and mentoring more junior team members, contributing to their growth
