Headway's mission is to build a new mental health care system everyone can access. The business problem is that 1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice.
Requirements
- Expertise in both qualitative and quantitative research methodologies.
- A demonstrated ability to identify and frame business problems and opportunities, with a portfolio of work that shows direct impact on growth metrics.
- Experience in 0-1 product development.
- Strong analytical and critical thinking skills, with the ability to turn complex data and observations into clear, compelling narratives.
Responsibilities
- Lead end-to-end research projects, from identifying key questions and scoping research plans to conducting the work, synthesizing findings, and presenting actionable recommendations to stakeholders across the business.
- Employ a mixed-methods research skillset, combining quantitative data (surveys, A/B tests, behavioral analytics) with qualitative insights (IDIs, ethnography, concept testing) to develop a comprehensive understanding of our users.
- Identify and size growth opportunities by analyzing market trends, customer behavior, and competitor insights.
- Act as a strategic thought partner informing business strategy, product investments, and marketing strategies to unlock growth and innovation, helping them define problem spaces and inform the development of new features, products, and marketing campaigns.
- Drive a culture of research and user-centricity across the organization by evangelizing research findings and promoting a deep understanding of our customers.
- Mentor and provide guidance to junior researchers, helping to build and scale our research practice.
Other
- A PhD + 3 years of industry research experience (ideally with experience in a fast-moving tech environment) + Or a Masters + 6 years + Or a Bachelors + 8 years
- Excellent communication and presentation skills, with the ability to influence and collaborate with diverse teams.
- A self-starter who is innately curious about human behavior and passionate about solving complex problems.
- We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity.
- Headway employees work remotely across the US, with the option to work from offices in New York City, San Francisco and Seattle.
