ServiceNow Security Organization (SSO) needs to deliver world-class, innovative security solutions to reduce risk and protect the company and its customers, enabling customers to migrate sensitive data and workloads to the cloud and become the most trusted SaaS provider.
Requirements
- Deep understanding of ServiceNow platform capabilities, including ITSM, ITOM, HRSD, CSM, CMDB, Flow Designer, IntegrationHub, etc.
- Proven track record in performance optimization, including query tuning, script efficiency, and infrastructure scaling.
- Strong expertise in JavaScript, Glide API, Service Portal, REST/SOAP integrations, and JELLY scripting.
- Hands-on experience with Next Experience UI, Playbooks, and designing/building Scoped Applications.
- Experience with ServiceNow best practices, security models, upgrade strategies, and instance governance.
- Demonstrated experience in unit testing, ATF implementation, and Jasmine test bundles.
- Experience designing and implementing complex discovery patterns for Kubernetes or CNO in cloud environments.
Responsibilities
- Architect, design, and implement scalable ServiceNow solutions aligned with business requirements and best practices.
- Lead platform upgrades, module integrations, and custom application development.
- Analyze and optimize ServiceNow performance, including troubleshooting, tuning, and capacity planning.
- Provide technical leadership and mentorship to development teams and fellow ServiceNow developers.
- Collaborate with stakeholders to translate business needs into robust ServiceNow workflows and automations.
- Ensure platform security, compliance, maintainability, and effective instance governance.
- Develop and enforce coding standards, architectural guidelines, and documentation.
Other
- Typically requires a minimum of 8 years of related experience; a Masters degree with 6 years of ServiceNow development and architecture experience.
- ServiceNow Certified System Administrator and Certified Application Developer (CAD) required. Architect certifications preferred.
- Excellent problem-solving, communication, and stakeholder management skills.
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
