ServiceNow is seeking an experienced ServiceNow Developer/Architect to lead the design, development, and optimization of ServiceNow solutions to reduce risk and protect the company and its customers.
Requirements
- Deep understanding of ServiceNow platform capabilities, including ITSM, ITOM, HRSD, CSM, CMDB, Flow Designer, IntegrationHub, etc.
- Proven track record in performance optimization, including query tuning, script efficiency, and infrastructure scaling.
- Strong expertise in JavaScript, Glide API, Service Portal, REST/SOAP integrations, and JELLY scripting.
- Hands-on experience with Next Experience UI, Playbooks, and designing/building Scoped Applications.
- Experience with ServiceNow best practices, security models, upgrade strategies, and instance governance.
- Demonstrated experience in unit testing, ATF implementation, and Jasmine test bundles.
- Experience designing and implementing complex discovery patterns for Kubernetes or CNO in cloud environments.
Responsibilities
- Architect, design, and implement scalable ServiceNow solutions aligned with business requirements and best practices.
- Lead platform upgrades, module integrations, and custom application development.
- Analyze and optimize ServiceNow performance, including troubleshooting, tuning, and capacity planning.
- Provide technical leadership and mentorship to development teams and fellow ServiceNow developers.
- Collaborate with stakeholders to translate business needs into robust ServiceNow workflows and automations.
- Ensure platform security, compliance, maintainability, and effective instance governance.
- Develop and enforce coding standards, architectural guidelines, and documentation.
Other
- Typically requires a minimum of 8 years of related experience; a Masters degree with 6 years of ServiceNow development and architecture experience.
- Excellent problem-solving, communication, and stakeholder management skills.
- ServiceNow Certified System Administrator and Certified Application Developer (CAD) required. Architect certifications preferred.
- Ability to work in a flexible, remote, or required in-office environment.
- Must be eligible to work in the location specified, with consideration for work personas (flexible, remote, or required in office)
