CyberSource is looking for a Site Reliability Engineer to support Value Added Services (VAS) products for merchants, solve complex problems, and drive continuous application improvements and deployments.
Requirements
- 5+ years of experience of application support experience with troubleshooting, and configuration.
- Five years of Windows and UNIX experience, including shell scripting
- Five years of database experience and SQL skills
- Experience with network troubleshooting and file transfer protocol SFTP
- Four years of experience with one or more programming languages i.e. shell scripting, Perl, Java, JavaScript, JSP
- Knowledge with scheduling products, Splunk, ServiceNow Ticketing Tool
- Experience with Hadoop, Kafka, MQ, Kubernetes and Docker
Responsibilities
- Provide application second level support, in collaboration with Operations and Development teams.
- Serve as technical lead for new initiatives, actively participate and drive projects, support business enablement and product deployment for new and existing services.
- Ability to write and maintain code and scripting for automation and monitoring initiatives.
- Work with product development to perform code deployment with industry standard tooling.
- Perform routine application maintenance including connectivity setup, key setup, scheduling tasks, log rotation, job scheduling, shell scripting for common tasks.
- Manage and work with 3rd party applications (Docker, Kubernetes, Hadoop).
- Support a 24x7 environment, with international co-workers.
Other
- Must have a strong commitment to execution, follow through and timely communication.
- Working knowledge of production support processes such as incident change problem management, call triaging, and escalation procedures.
- Work cross organizationally to resolve complex issues.
- This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
- Five years of payment processing experience or equivalent, finance industry
- Understanding in Incident, Problem and Change management per the ITIL process.
- Ability to work independently and to also work effectively as part of a team
- Strong analytical and diagnostic skills, root cause analysis
- Excellent writing and interpersonal skills with the ability to communicate effectively with both technical and non-technical customers
- Ability to design and manage web pages is preferred
- 8hr work schedule Monday-Friday
- Required to work OT as requested
