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Staff Site Reliability Engineer

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Salary not specified
Jul 4, 2025
Ashburn, VA, USA
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CyberSource is looking for a Site Reliability Engineer to support Value Added Services (VAS) products for merchants, solve complex problems, and drive continuous application improvements and deployments.

Requirements

  • 5+ years of experience of application support experience with troubleshooting, and configuration.
  • Five years of Windows and UNIX experience, including shell scripting
  • Five years of database experience and SQL skills
  • Experience with network troubleshooting and file transfer protocol SFTP
  • Four years of experience with one or more programming languages i.e. shell scripting, Perl, Java, JavaScript, JSP
  • Knowledge with scheduling products, Splunk, ServiceNow Ticketing Tool
  • Experience with Hadoop, Kafka, MQ, Kubernetes and Docker

Responsibilities

  • Provide application second level support, in collaboration with Operations and Development teams.
  • Serve as technical lead for new initiatives, actively participate and drive projects, support business enablement and product deployment for new and existing services.
  • Ability to write and maintain code and scripting for automation and monitoring initiatives.
  • Work with product development to perform code deployment with industry standard tooling.
  • Perform routine application maintenance including connectivity setup, key setup, scheduling tasks, log rotation, job scheduling, shell scripting for common tasks.
  • Manage and work with 3rd party applications (Docker, Kubernetes, Hadoop).
  • Support a 24x7 environment, with international co-workers.

Other

  • Must have a strong commitment to execution, follow through and timely communication.
  • Working knowledge of production support processes such as incident change problem management, call triaging, and escalation procedures.
  • Work cross organizationally to resolve complex issues.
  • This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
  • Five years of payment processing experience or equivalent, finance industry
  • Understanding in Incident, Problem and Change management per the ITIL process.
  • Ability to work independently and to also work effectively as part of a team
  • Strong analytical and diagnostic skills, root cause analysis
  • Excellent writing and interpersonal skills with the ability to communicate effectively with both technical and non-technical customers
  • Ability to design and manage web pages is preferred
  • 8hr work schedule Monday-Friday
  • Required to work OT as requested