The company is looking to implement a conversational messaging strategy and leverage SMS & Webchat best practices and innovative AI capabilities across communication channels.
Requirements
- 9+ years development/engineering experience
- Experience working in an AI chatbot/Agentic AI environment
- Agile team experience and a demonstrated passion for software development
- Experience (or interest) in Ruby on Rails (or similar), MySQL/PostgreSQL, React/GraphQL, and HTML/CSS/JavaScript
- An understanding of database fundamentals and design
- Strong build vs buy evaluation mindset combined with iterative MVP development experience
- Experience building conversational chat bots
Responsibilities
- Foster a collaborative environment to deliver high-quality features in an iterative way
- Build new functionality both within an existing monolith as well as using external services
- Have end-to-end responsibility for complex projects that require the work of multiple people to complete
- Propose new technologies/architectures/vendors where appropriate and work with technical leadership to drive adoption
- Quickly and effortlessly diagnose the root cause of problems in your team’s service area
- Participate in an on-call rotation supporting the team’s services
- Support diversity, equity, and inclusion at Invoca
Other
- Provide coaching and mentorship to level up those around you
- Provide leadership to a self-sufficient team with a dedicated Product Manager and Tech Lead
- Proactively communicate on production issues, write actionable tickets without prompting, and quickly fix or delegate them
- Be able to help guide a team around impediments to progress
- Effective and timely communication skills, ensuring leaders are kept up to date on progress, blockers, and have advance warning of potential surprises
- 9+ years development/engineering experience
- Flexible Time Off – We encourage a healthy work-life balance
- Paid Holidays – Invoca provides 16 U.S. paid holidays
- Health Benefits – Our healthcare program includes medical, dental, and vision coverage
- Retirement – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%
- Stock Options – All employees are invited to share in Invoca’s success through stock options
- Mental Health Program– Well-being support on a broad range of issues is available through our SpringHealth program
- Paid Family Leave – Up to 6 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members
- Paid Medical Leave – Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs
- InVacation – As a thank-you to our long-term team members, we offer a bonus after 7 years of service
- Wellness Subsidy – We provide a subsidy that can be applied toward gym memberships, fitness classes, and more
