ServiceNow is looking to accelerate the adoption of generative AI across its platform by designing and building powerful, reusable demos, agents, and proof-of-concepts that drive product feedback, customer engagement, and field enablement.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- Build high-quality, scalable, and reusable demo solutions that showcase GenAI capabilities in real-world use cases.
- Experience in prompt engineering and GenAI
- Experience in using AI productivity tools such as Cursor, Windsurf, etc is a plus or nice to have
- Work closely with field, product, and engineering stakeholders to understand needs and translate them into demo assets and proof-of-concepts.
- Create parameterized or templatized demos that reduce lift for future engagements and support internal reuse.
- Stay current with new AI features and rapidly prototype integrations to validate value and usability.
Responsibilities
- Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
- Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users.
- Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs
- Contribute to the design and implementation of new products and features while also enhancing the existing product suite
- Build high-quality, scalable, and reusable demo solutions that showcase GenAI capabilities in real-world use cases.
- Create parameterized or templatized demos that reduce lift for future engagements and support internal reuse.
- Lead design and development of AI-powered agents, workflow solutions, and customer-centric scenarios across ITOM, CSM, and beyond.
Other
- Be a mentor for colleagues and help promote knowledge-sharing
- Mentor and collaborate with peers across the team to accelerate team velocity and knowledge sharing.
- All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
- If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
- All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
