CVS Health is looking to transform its customer migration and transformation strategy by identifying key strategic customers and forging deep, collaborative relationships to ensure their enduring success and maximizing their value from our solutions.
Requirements
- 7+ years deep knowledge of cloud platforms/applications/ software products or design tools
- 7+ years of expertise in microservices based architecture/containers/Kubernetes platforms
- 5+ years of direct experience optimizing and modernizing complex enterprise applications from legacy platforms to cloud-based platforms
- Experience evaluating and recommending new solutions to meet enterprise requirements
- Agile SDLC experience
Responsibilities
- Serve as a trusted technical advisor and strategic partner to key customers, cultivating and maintaining strong relationships at the executive level across various lines of business.
- Collaborate closely with the Infrastructure Engineering Leadership team to translate the long-term customer strategy into actionable enablement plans and programs.
- Act as a critical bridge between key customers, Product Management, and Engineering teams, effectively communicating technical concepts to executive audiences and translating their strategic business needs into actionable product requirements.
- Proactively identify and mitigate technical risks and roadblocks for key customers, engaging with executive stakeholders to ensure alignment and facilitate timely resolution.
- Champion a customer-centric culture within the engineering organization, effectively advocating for the needs of key customers at all levels.
- Contribute to the development of Customer Success best practices and methodologies, sharing your expertise and mentoring other customer-facing engineers.
Other
- 5+ years of experience in handling customer expectations and relationship building
- Excellent communications skills and proven ability to communicate effectively with senior management and business leaders
- Demonstrated teamwork, positive attitude and good rapport with peers and customers
- Ability to multitask in a fast-paced continually changing environment
- Bachelor’s Degree or equivalent work experience
