ServiceNow is looking to transform how users interact with enterprise systems by building intelligent, conversational experiences, AI-powered search, and agentic workflows to enhance productivity, streamline operations, and improve user satisfaction.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- 6+ years of experience with Java or a similar OO language
- Passion for JavaScript and the Web as a platform, reusability, and componentization
- Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations
- Experience with any of the modern UI frameworks like Angular, React or Vue
- Analytical and design skills
- Ability to manage projects with material technical risk at a team level
Responsibilities
- Design and develop conversational AI agents that guide users through complex workflows like change management, onboarding, and incident triage.
- Build intelligent search capabilities using LLMs to deliver context-aware results.
- Contribute to agentic systems that automate browser and voice-based tasks without APIs.
- Collaborate with cross-functional teams to deliver scalable, secure, and high-performance AI solutions.
- Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
- Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users.
- Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs
Other
- Be a mentor for colleagues and help promote knowledge-sharing
- For positions in this location, we offer a base pay of $147,300 - $257,800, plus equity (when applicable), variable/incentive compensation and benefits.
- Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
- All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
- If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
