Uniphore is looking to solve the problem of enabling feature teams to own and operate their services end-to-end while maintaining enterprise-grade reliability and security
Requirements
- 10+ years in DevOps/SRE roles with proven experience transforming operational models
- Production Excellence - Deep incident management, RCA processes, and on-call system design experience
- Cloud & Infrastructure - Expert-level AWS, Kubernetes, Infrastructure as Code (Terraform), cost optimization
- Standards & Documentation - Strong technical writing skills, ability to create comprehensive operational procedures
- Architecture & Planning - Experience with RFC/PRD review processes, API design patterns, service architecture
- Proficiency in scripting (Go, Python, Bash, etc.) and CI/CD systems
Responsibilities
- Early Partnership (25%) - Review RFCs and PRDs to prevent downstream issues, provide architectural guidance during planning phases
- Self-Service Enablement (25%) - Create documentation, knowledge bases, and tooling that eliminate support dependencies
- Incident Excellence (20%) - Design incident response frameworks, escalation procedures, and comprehensive playbooks that teams can self-execute
- Standards & Architecture (20%) - Define technical standards, operational frameworks, and service readiness criteria that enable team autonomy
- Service Ownership Coaching (10%) - Guide teams through ownership maturity, scorecard compliance, and operational best practices
- Maintain multi-tenant, multi-cloud infrastructure while building the systems that make your expertise scalable
Other
- 10+ years of experience
- Collaboration & Coaching - Track record of enabling team capabilities rather than doing work for teams
- Strong bias toward simple solutions and systems thinking approach
- Location preference: USA - CA - Palo Alto, USA - NY - New York
- Bachelor's degree or equivalent experience (not explicitly mentioned but implied)
