Ruckus Networks, a CommScope BU, is seeking an Escalation Engineer to support and develop Ruckus products, including WiFi Access Point (AP), Controller, and Ruckus analytic tools, to enable carriers and enterprises to stay ahead of the exploding demand for high-bandwidth applications and services.
Requirements
- Proficiency in C, C++, Python, Java.
- Deep expertise in IP networking, routing protocols.
- Strong WiFi background is a plus.
- Strong debug capability and troubleshooting scale in L2/L3 network.
Responsibilities
- Responsible for support and development of Ruckus product, including WiFi Access Point (AP), Controller (premise and cloud), and Ruckus analytic tools.
- Interact with support team to live debug and troubleshoot customer field issues and recover customer network promptly.
- Independently reproduce customer network issues in the lab and isolate the root cause from the lab reproduction.
- Commit code in the active branches, verify the fix in the lab and deliver patch solutions to customer.
- Develop customer requested features to meet customer requirement and use cases.
Other
- Master’s or bachelor’s degree in computer science, Electrical Engineering, or a related field.
- 3 to 10 years in software engineering with a strong track record of code development on network devices.
- Must be eligible for employment in the US, visa sponsorship not available.
- Travel may be required, up to 10% of the time.
- Must be able to work in a team environment and have excellent communication skills.
