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Staff Software Engineer - AI Solutions

ServiceNow

$147,300 - $257,800
Sep 30, 2025
San Diego, CA, USA
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Transform how users interact with enterprise systems by building intelligent, conversational experiences, AI-powered search, and agentic workflows to enhance productivity, streamline operations, and improve user satisfaction.

Requirements

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
  • 6+ years of experience with Java or a similar OO language
  • Passion for JavaScript and the Web as a platform, reusability, and componentization
  • Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations
  • Experience with any of the modern UI frameworks like Angular, React or Vue
  • Analytical and design skills
  • Ability to manage projects with material technical risk at a team level

Responsibilities

  • Design and develop conversational AI agents that guide users through complex workflows like change management, onboarding, and incident triage.
  • Build intelligent search capabilities using LLMs to deliver context-aware results.
  • Contribute to agentic systems that automate browser and voice-based tasks without APIs.
  • Collaborate with cross-functional teams to deliver scalable, secure, and high-performance AI solutions.
  • Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
  • Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users.
  • Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs

Other

  • Be a mentor for colleagues and help promote knowledge-sharing