Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
Requirements
- Owned complex, user-facing platforms, balancing near-term deliveries with a long-range, strategic vision that keeps your solutions relevant and forward-thinking
- A demonstrated history of solid and well-rounded system design skills, including API design and front-end page architecture
- Experience leading by example, steering teams toward best-in-class testing, deployment, and observability practices that amplify output and quality
- Experience mentoring other engineers and encouraging peers to use engineering best practices
- The ability to integrate generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity
Responsibilities
- Chart the technical course for Zocdoc’s booking platform to improve stability and user experience — drafting technical roadmaps, setting technical priorities, and driving visionary initiatives
- Building large-scale APIs and microservices, creating frictionless data flows that truly empower both patients and providers to access care and information in real time
- Spearheading bold innovation, whether it’s adopting generative AI, exploring emerging data sources, or pioneering architectural strategies that keep Zocdoc ahead of the pack in healthcare tech
- Analyzing and decomposing complex product challenges to drive sound design decisions
- Working with cutting-edge GenAI tools and technology
- Oversee changes to the business logic and user interface of the booking flow to improve the patient experience
- Play a key role in evolving the data representation of appointment booking requests to optimize performance, cost, and stability of the booking system
Other
- To ensure fair consideration, candidates should apply to only one Staff Software Engineer role at Zocdoc. Please avoid submitting multiple applications, as we will review your profile for the most relevant opportunity.
- Inspired by the opportunity to positively impact the healthcare experience of millions of patients and providers
- Product-driven with a relentless focus on user needs
- Autonomous, individually accountable, and comfortable working in a remote/hybrid environment
- A fervent champion of engineering fundamentals and enjoys driving the adoption of best practices in code health, testing, and maintainability across organizations and teams
