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Staff Software Engineer, Community Support Platform

Airbnb

$204,000 - $259,000
Apr 23, 2025
Remote, US
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Airbnb is looking to improve the customer service experience by developing world-class tools for its Community Support ambassadors and streamlining the exchange of goods and services between guests, hosts, and Airbnb.

Requirements

  • 9+ years of backend software development experience
  • Strong proficiency in at least one major backend programming language (e.g., Java, Kotlin, Scala, Python)
  • Experience with architectural patterns of large-scale systems, including well-designed APIs, high-volume data pipelines, and efficient algorithms
  • Demonstrated ability to make data-driven decisions, articulate technical trade-offs, and communicate effectively with cross-functional partners
  • Passion for creating robust solutions and a keen interest in data systems and analytics
  • Experience with machine learning and data analytics

Responsibilities

  • Develop machine learning approaches to understand complex data landscape and drive structured insights
  • Collaborate with cross-functional partners on Product and Design to triage, scope, and evaluate feasibility of proposed features and functionality
  • Identify new opportunities for impact on system functionality, resiliency, and quality
  • Mentor engineers across the Community Support Platform Engineering team
  • Influence cross-org Quality initiatives to reduce defect introduction rate, reduce incident detection time, and refine incident response processes

Other

  • Bachelor's degree in Computer Science or related field, or equivalent practical experience
  • US - Remote Eligible, with occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager
  • Must live in a state where Airbnb, Inc. has a registered entity