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Staff Software Engineer, Community Support Platform - Chatbot

Airbnb

$204,000 - $255,000
Apr 15, 2025
Remote, US
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Airbnb is looking to revolutionize its approach to customer service by harnessing AI to deliver exceptional customer service with high efficiency.

Requirements

  • Strong expertise with backend systems in service-oriented architectures
  • Experience with LLM driven chatbot and Agentic AI products
  • 9+ years of relevant software development experience in a fast paced tech environment

Responsibilities

  • Work cross-functionally with product, design, and other engineering counterparts to execute on product and business strategy to build high quality products and features
  • Drive, lead, and contribute to the full development cycle: technical design, development, test, experimentation, analysis, and launch
  • Nurture a culture of technical quality from design, through code review, to production operations

Other

  • Excellent communication skills and the ability to work well within a team and with teams across the engineering, product & design organizations
  • Passionate about efficiency, availability, technical quality and system quality
  • Love for collaborating via code reviews and architecture discussions, and are motivated to improve their teammates’ productivity
  • Bachelor’s and/or Master’s/PhD degree, preferably in CS, or equivalent experience
  • US - Remote Eligible, with occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager