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Staff Software Engineer, CSP Core Service Experience

Airbnb

$204,000 - $255,000
Jun 10, 2025
Remote, US
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Airbnb is looking to improve its customer support systems and provide a world-class experience for its guests and hosts.

Requirements

  • Experience with data systems, working with ML engineering, and leveraging GenAI to build product features or streamline development processes.
  • Technical leadership: hands on experience leading project teams, setting technical direction and strategy and mentoring engineers.
  • Passionate about efficiency, availability, technical quality and system quality.
  • Proven experience in defining product/technical strategy and driving alignment with cross-functional leaders and stakeholders.
  • Experience with backend engineering, systems architecture, data, and GenAI
  • Experience with software engineering, preferably in Computer Science, or equivalent experience
  • Experience with driving initiatives that span across teams, departments and leadership.

Responsibilities

  • Provide thought leadership, define strategy, influence cross functional collaboration and drive architectural decisions.
  • Lead multi-team technical initiatives, and work cross-functionally to identify opportunities for business impact, refine, and prioritize requirements for engineering systems.
  • Architect and implement complex features, focusing on data-driven decision making and performance optimizations.
  • Leverage knowledge of data and GenAI to work with ML engineering, help drive product direction, and implement cutting edge product features.
  • Lead efforts with other engineering teams to advance Airbnb’s engineering processes and technical foundations
  • Drive systemic improvements by identifying patterns to streamline development, reduce toil and increase technical quality and operational excellence over time.
  • Mentor and provide technical guidance to junior engineers through design reviews, code walkthroughs, and knowledge-sharing sessions, fostering a culture of knowledge sharing and continuous learning.

Other

  • 11+ years of experience in a hands-on software engineering role.
  • Bachelor’s and/or Master’s degree, preferably in Computer Science, or equivalent experience
  • Passion to level-up those around you through curiosity and fostering a collaborative and inclusive team environment.
  • Strong communication and collaboration skills
  • US - Remote Eligible, must live in a state where Airbnb, Inc. has a registered entity