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Staff Software Engineer, Customer Experience

UP.Labs

$220,000 - $250,000
Aug 26, 2025
Los Angeles, CA, US
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Metropolis is seeking a Staff Software Engineer to lead one of their Customer Experience application development teams through the next growth phase, driving the future of Metropolis products and shaping vision to build top-notch customer experiences.

Requirements

  • 10+ years of experience building customer centric applications and products.
  • Experience initiating and driving technical direction.
  • Proven track record of designing and delivering large-scale distributed systems and software products in high volume consumer facing applications.
  • Extremely strong fundamental computer science skills and expert level knowledge of Scala or Java or related language.
  • Strong experience with data-intensive architectures.
  • Deep understanding of tradeoffs involved in release engineering and other processes.
  • Experience with leveraging AI technology to streamline engineering activities.

Responsibilities

  • Provide technical direction that influences the entire company by formulating and implementing technical vision and roadmap.
  • Establish the technologies and best practices needed to achieve operational excellence in system reliability while enabling rapid experimentation and data-informed decisions.
  • Through technology, enable step function improvements in developer experience and velocity.
  • Be a great coach to bring the best out of our engineers and a key driver of hiring top talent.
  • Empower collaborative environment where best product and technical ideas are nurtured and come to life.
  • Create competitive advantages for our customers through their use of our global platform.

Other

  • Be a great coach to bring the best out of our engineers and a key driver of hiring top talent.
  • Empower collaborative environment where best product and technical ideas are nurtured and come to life.
  • Excellent written and verbal communication skills with a proven ability to present complex information in a clear and concise manner to a variety of audiences.
  • Track record of successful cross-functional collaboration while building customer solutions in B2C and B2B settings.
  • Previous experience working inside innovative, high-growth environments.