Uber is looking for passionate Software Engineers to join their Customer Obsession team to help design and implement innovative solutions that enhance customer care and drive engagement across various support channels, including messaging, chat, and phone support. The role involves developing and improving customer support solutions using cutting-edge technologies like generative AI to create advanced automation solutions.
Requirements
- Strong knowledge of backend development, distributed systems
- Strong analytical and problem-solving skills are necessary to tackle complex challenges
Responsibilities
- Design, develop, and deploy systems/platform/algorithms to solve complex business problems and improve product performance.
- Collaborate with other software engineers, product managers and data scientists to understand requirements, define project goals, and deliver high-quality solutions
- Deliver and review technical design, code and documentation
- Drive ongoing efficiency and reliability improvements through design and automation: availability, performance, scaling, monitoring and capacity.
- Mentor and support your interns/fellow team members
- Stay informed about industry trends, emerging technologies, and advancements in software engineering
Other
- A Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field
- Strong communication skills with a proven ability to collaborate effectively across cross-functional teams.
- Ability to mentor and foster the growth of a group of Software Engineers
- Masters or Ph.D. degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field
- Minimum 7+ years of experience in in professional software development experience, developing and deploying systems in production environments
